Intervention Specialist

This is an exciting opportunity to join a successful, innovative, and rapidly growing Global Group. The role of Intervention Specialist is integral to our business, keeping our customers safe and ensuring the success of the Netwatch business. This position requires excellent customer service skills, attention to detail, ability to stay focused and the ability to react appropriately to security related situations in a timely, calm, and professional manner.

We currently have opportunities to expand our Newry Monitoring Hub teams. Work patterns available based on the 24/7 service we operate are:

- Nights:_
- _4 on 4 off - nights 6pm/6am_

Work location: Newry.

**Salary**: £25,000 to £28,000 based on a full-time position/working hours.

Netwatch wants you to succeed by supporting you continuously, developing your skills through training, encouragement and identifying opportunities for promotion. We will challenge you with interesting work, that ensures you can build on your strengths and make an impact.

Our Intervention Specialists work in an extremely fast-paced environment processing and monitoring video activations. Our dedicated specialists manage client security and video alarms from our Monitoring Hub environment, making both in and out-bound calls to clients and at their protection locations or properties. Typical interactions include calls to our customers to discuss or alert them of a situation, use of our internal technologies, and detailed written documentation to follow-up security related occurrences.

**Netwatch offers**:
You will have the opportunity to work for a tenured international brand that offers:

- Competitive rates of pay
- Extensive on the job training
- Night and Sunday shift premiums
- Life Assurance
- Work Life Balance
- Career progression
- Staff & family events
- Free on-site parking
- Employee Referral programme

**Successful applicants will**:

- Use a variety of bespoke systems to deliver effective remote CCTV online visual monitoring and manage barrier controls.
- Handle alarm activations as per individual customer site protocols
- Act as a point of contact for Netwatch customers throughout the world who are experiencing security breaches and issues.
- Be responsible for inbound and outbound phone calls including to Security Services and at all times demonstrate an exceptional level of customer service.
- Where incidents occur, create Incident Reports, which includes contacts made and actions taken.

**To be considered for this role, you must meet the following criteria**:

- A Levels or equivalent, 3rd level qualification desirable.
- At least 1 years’ experience in a similar or customer service role
- A high level of IT literacy, especially MS Office and/ or bespoke Management Information Systems

**Person Specification**:

- Excellent telephone and customer service skills
- Ability to adapt, learn quickly and multitask effectively under pressure in a high volume, high stakes, and fast paced team environment.
- Exceptional attention to detail
- A proven track record of performing consistently at a high level.
- Ability to exercise good judgment in emergency conditions/situations and act on own initiative.
- A team player who is flexible to meet business needs.

**Who we are: Company Overview**

As the global market leader in proactive video monitoring (PVM), Netwatch is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of PVM, proactively detecting and preventing crime before it happens.

We value our culture of teamwork, accountability, and respect for one another. We strive to live by our values to create a positive employee and customer experience. We recognise that our people are our strongest asset and play a crucial role in our competitive advantage.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Newry, County Down: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations for the role?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Newry3006