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Lead Support Worker

2 weeks ago

Bexley, United Kingdom Live Hope C.I.C Full time

**Job Overview**

We are seeking a compassionate and dedicated Lead Support Worker to join our team. As a Support Worker, you will provide assistance to individuals in a supported living environment. This is a rewarding opportunity to make a positive impact on the lives of others.

**Purpose of Role**
- To develop and provide an effective and high-quality service to residents.
- To support residents to the highest standard and in line with their support plan, cultural needs and wishes.
- To support people to manage their own home, including supporting individuals with maintaining their license agreements and giving support and guidance when individuals move home.
- To provide the lead support to vulnerable tenants within a supported living environment., including client assessments, advocacy support, early intervention, homelessness prevention, advocacy to support education, employment and training, risk assessments & risk management and support planning.
- To keep accurate and up to date records and weekly key
- working sessions.
- To develop and maintain constructive relationships with residents, partner organisations and service providers and professionals, contractors and volunteers and members of the public from the wider community.
- To oversee the safety and security of the building and external areas and to identify and report repairs required to the common parts, to assist residents with reporting repairs within their accommodation.
- To provide a main point of contact for residents and visitors and to give and receive information as necessary for effective performance of the job.
- To work as part of a team maintaining constructive and mutually supportive relationships with colleagues

**Service Delivery**
- To work with the housing team to deliver a high standard of housing management to residents, visitors and colleagues for the smooth running of the scheme at all times communicating to a high standard, both verbally and in writing, using language appropriate to the audience.
- To successfully gather resident feedback to inform our services through promotion of our engagement offer, attending focus groups, attending tenant meetings and looking for feedback in everyday interactions. Use this feedback to help improve your own and others’ performance and to improve Live Hope’s policies and procedures.
- To be flexible in your response to the needs of residents at all times. Find pragmatic ways to provide excellent customer service. Solve issues with a can-do approach.
- To be a key holder for the building, allow access where appropriate, ensuring that communal facilities and the building are secure.
- To arrange viewings of accommodation, carry out initial interview and risk assessment of prospective residents, assist with the moving in process and assist with meeting the void turnaround targets.
- To enable new and prospective residents to move in and settle into the service including carrying out visits to new tenants six weeks into their tenancy (the “six week visit”)
- To support scheme activities, meetings and consultation events.
- To ensure residents are provided with information and are involved in decisions relating to their accommodation and services.
- To respect diversity and ensure that working practices are ethical.
- Take action on any concerns related to safeguarding of adults or children using the organisation’s procedures.
- To monitor and report any breaches of licence agreements and support the housing management team in dealing with complaints and tenancy disputes.
- To maintain a high standard of cleanliness and order in the scheme, ensuring that communal areas are clean and inviting for residents and visitors at all times
- To comply with emergency procedures covering fire, flood etc and implement them where necessary, including carrying out fire alarm tests and drills
- To comply with relevant health and safety legislation regarding fire risk assessment and safe use of cleaning materials. Work with colleagues to meet health and safety requirements and carry out, and follow up on, inspections and audits
- To comply with requests for information such as the standards of repairs to common parts and exterior the services provided to residents through the service charge.
- To liaise with staff or contractors providing maintenance or other services such as cleaning and provide access
- To maintain comprehensive records, in an agreed format, including shared computer records.
- To work collaboratively with colleagues’ sharing information and covering for absent colleagues in those schemes in order to provide the best possible service to residents.

**Resource Management**
- To proactively manage your workload, seeking guidance where necessary so that competing priorities are identified and managed effectively;
- To contribute to raising standards across the organisation, identifying where improvements can be made to support service policies and procedures and implementi