Hire Desk Controller

1 day ago


Norwich, United Kingdom Rockthorn Ltd Full time

**Hire Desk Controller**

We are a modern minded team keeping the construction industry diggin’ throughout the UK. Our nationwide service supplies a range of equipment including, but not limited to, excavators, dumpers, tele-handlers and small hand tools to those within the construction and related industries. Our team is at the heart of our business, making the impossible possible by focusing on excellent customer service and solving their needs often at very short notice.

**The Role**:As a hire desk controller, you will be the first point of contact for our customers, helping to coordinate their requirements. We’re on the lookout for someone with great customer service skills who will thrive in a busy environment and mirror our focus on being the very best in the industry.

**Duties to include**:

- Managing supplier relationships ensuring our clients needs are met
- Resolving customer complaints and supplier issues efficiently and with compassion

**Successful applicants should demonstrate the following**:

- Previous industry experience preferred but not essential
- Proven experience in a customer service role or admin roles
- Excellent communication skills Have a high standard of written English
- Consistently excellent and personable telephone manner
- Excellent customer service skills with a focus on increasing sales
- Strong team player with the ability to both work to own initiative and alongside our existing team

**As a Rockthorn employee you will benefit from**:

- Competitive salary
- Company events
- 24 days annual leave plus bank holidays
- Contributory pension scheme

**Salary**: £18,301.46-£34,990.25 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: RT1101



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