Patient Pathway Coordinator

An exciting opportunity has arisen for TWOpermanentroles asBand 4 Patient Pathway Coordinators working for the Integrated Care Lambeth.

This is an excellent opportunity for those looking to develop their experience and skills in administration and management. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure.

The post holder is responsible for the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis.

The role requires the ability to liaise with all disciplines of staff i.e. Senior Practitioners, OTs, PTs, Nurses and administrative colleagues.

The post holder will provide a range of administrative support to the multi-disciplinary clinical team, especially working very closely with a Clinical Team.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients, process referrals, record data on internal database/s within agreed timeframes, manage any data requests, collate clinical data onto databases and work closely with the MDT.

By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing a high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder is responsible for providing a high standard of professional and patient focused service and will support the day-to-day operations of the department.

1. Key Relationships

The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.
1.

**Responsibilities**:
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Operational
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and manager