Head of Fm Contracts

**The** role**
- The remit of this role includes managing a small team, promoting value for money, efficiency, and best practice within both the FM Service and across the site
- Responsible for the strategic direction of FM related contracts within the site, identifying key opportunities to develop and maximize opportunities, whilst balancing risk
- The post holder will be expected to develop robust business cases detailing positive reasons for change, including building and maintaining strong supplier and internal customer (stakeholder) relationships
- Ensure that contracts are legally compliant (where appropriate), establish robust auditing processes and monitor contract performance and account management
- Benchmarking services and providing clear evidence of positive changes will be an important part of the remit
- Specific contract management in Estates Services managed buildings will also form a significant part of this role
- Develop strategies for improved service delivery, specifically; leading on opportunities for sharing of services to achieve better value and performance; environmental sustainability initiatives and ensuring compliance, auditing and health and safety standards
- Liaise closely with the Central Purchasing department to improve contractual performance

**Responsibilities**
- Shape and develop this team, its services, and its strategy
- Strategic lead for FM contracts and manage this internal commercial function including identifying and progressing opportunities; creating and implementing strategy, while driving operational performance by building and developing the team to deliver the commerciality required
- To assess, review/mitigate commercial and contractual risk while supporting and consulting to maximise the uptake and effectiveness of contracts

**Contract** Management**
- Strategic lead on FM contracts, actively identifying and evaluate key opportunities for the development of FM contracts
- Identify further areas of development for the FM Contracts team working with other stakeholders e.g. Procurement, Finance and Legal
- Manage service delivery such that all aspects are monitored, measured and reviewed to ensure that the contracts remain within the operational profit and loss (P&L) budget
- Maintain an operational focus on: customer relationships, consultation, service delivery, commercial performance, processes management and new business
- Provide detailed benchmarking of key contracts
- Responsible for the development and management of FM service contracts and the FM Contracts team
- Develop, in consultation with central purchasing, robust criteria for suppliers to meet to achieve and maintain 'preferred supplier' status
- Establish regular operational and contractual reviews
- Audit service suppliers
- Undertake specification and tender liaison
- Review existing local services to ensure that the most appropriate service delivery method is used and that value for money is achieved
- Manage and develop the existing preferred suppliers to ensure high service delivery standards are maintained

**Planning** & Delivery**
- Support the implementation of contracts, working in partnership with suppliers
- Ensuring contracts are planned and delivered accordingly
- Develop clear implementation plans for the delivery of FM contracts, i.e. mobilisation plans, communication plans, stakeholder engagement etc
- Review space requirements for the delivery of services
- Produce reports and recommendations that may be presented to formal University committees
- Develop contracts registers for the services provided

**Team **Management**
- Manage, lead and develop the FM contracts team and its performance
- Support the on-going training and development of team members as and when required
- Monitor and review all staff performance on an on-going basis
- Through audit, inspection and implementation of remedial works and or actions, ensure that the contract locations are a clean and safe environment for all staff and visitors

**Communication** & Engagement**
- Present initiatives to relevant committees, departments etc as appropriate
- Act as the local expert in facilities management contractual matters and provide professional help
- Brief, manage and review specialist consultants on specific activities

**Compliance**
- Ensure that compliance and best practice is captured within contracts, implemented, maintained and monitored
- Assist in the monitoring and development of Service Level Agreements to ensure standards are maintained, measured and published
- Ensure service contractors are operating in a safe and compliant manner
- Audit supplier practices as appropriate. For example, Hygiene audits, COSHH
- Develop relevant management templates that can be adopted across the company
- Develop an auditing and review process to ensure continuous assessment
- Promote and encourage the use of preferred suppliers across the University
- Benchmark the University's FM suppliers against the indu