Optical Retail Assistant

2 weeks ago


Castleford, United Kingdom White Rose Optical Full time

**Optical Retail Assistant**

**White Rose Optical**

**Location** Castleford & local area

**Contract Type** Permanent

**Hours** Part time - Saturday and possibly other weekdays where required

**Salary** Competitive basic dependent on experience

**Role Summary**

This is a great opportunity to join our company as an Optical Retail Assistant.

This is a chance to become part of a thriving business, working alongside our highly experienced team, while developing valuable skills.

**Key Responsibilities**

Optical Retail Assistants provide the first point of contact with customers and focus on customer service.

Key elements of the Optical Assistant’s job description include:

- **Customer Service**_
- Exploring customer needs thoroughly and approaching customers to offer assistance
- Assisting clients in selecting frames according to style, colour, fashion etc.
- Dealing with customer enquiries both face to face and on the telephone
- Preparing spectacles quotes for customers
- **Eye Examination**_
- Performing pre-testing on patients including our state-of-the-art eye photography
- **Optical Dispensing**_
- Analysing prescriptions accurately and dispensing lenses accordingly
- Advise customers regarding lens types and choices
- Order customer lenses
- Customer adjustments and frame repairs
- **Stock Management and Merchandising**_
- Arrange and maintain displays of optical merchandise
- Stock control and ordering
- Meet with Frame Suppliers and help select new stock
- Keeping up-to-date with current trends
- **Administration Tasks**_
- Stock control and ordering
- General shop duties such as cleaning, filing etc
- Maintenance of customer database

We will support and develop you so you are confident performing these tasks and building your career in Optics.

**Skills & Experience**

You must be enthusiastic, good with people, happy to help, take pride in your work and focused on customer service.

GCSE Grades A-C in English and Maths (or equivalent) are preferred, together with an organised and hard-working approach.

Full in-store training will be provided as well as opportunities for external qualifications

**About Us**

White Rose Optical is a family-run business who have been based in Wakefield town centre for 17 years. We pride ourselves on our competitive prices, excellent product ranges and outstanding customer service.

**Job Types**: Full-time, Permanent

Pay: From £12.21 per hour

Expected hours: 40 per week

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- Employee mentoring programme
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person

Reference ID: PT2024


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