Business Systems Administrator

7 days ago

London, United Kingdom HarmonyFire Full time

**Business Systems Administrator**

**Location**: London
**Department**: IT
**Reports to**: Group IT Director
**Company**: Harmony Fire

**About Harmony Fire**

Since 2017, Harmony Fire has become the 72nd fastest-growing company in Europe, but we’re aiming even higher.

It is our mission to continue that growth with the knowledge that the more we grow the greater the impact we can have, this means reaching more people, increasing our social impact and providing more progression opportunities for our team.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% compliant.

By delivering the highest-quality service, continuously championing our values and going above and beyond to succeed, we can achieve our growth mission and make the UK safer, one home at a time.

**The Role**

**Key Responsibilities**
- Manage and support key business systems:
- **Salesforce, Simpro, Unleashed, Power BI**, and internal custom apps
- Provide user support and troubleshooting on a day-to-day basis
- Administer user access, permissions, and system configurations
- Maintain high data quality and perform regular system checks
- Support and maintain existing **Power BI** reports
- Scope and support new reporting requirements in collaboration with Power BI partners
- Use **Excel** for data manipulation, reporting, and business analysis
- Help implement new features, integrations, and system upgrades
- Coordinate IT projects (e.g. Salesforce enhancements, new tool rollouts)
- Work with business teams to understand workflows and recommend improvements
- Ensure system availability, backup routines, and basic security controls
- Document system configurations, usage policies, and support procedures

**Skills & Experience**
- 3+ years’ experience in **system administration**, **business analysis**, or **technical support**:

- Hands-on experience with at least two of the following:
- **Salesforce**, **Simpro**, **Power BI**, **Unleashed**, **Excel/VBA**
- Solid understanding of user permissions, workflows, and system management
- Experience in data manipulation and basic transformation/reporting
- Ability to manage multiple tasks across departments with mínimal supervision
- Excellent communication skills and a service-oriented mindset

**Who You Are**

You align with our Harmony values:

- **Athlete’s Grit** - You show determination and resilience, pushing through challenges.
- **Captain’s Duty** - You take ownership and lead with integrity.
- **Fun-Loving Heart** - You bring energy, care for others, and contribute to a positive team culture.

**Why Join Harmony Fire?**
- Be part of a company with purpose — making buildings and lives safer
- Collaborate with a fast-moving, values-led team
- Access to personal development plans and ongoing training
- Generous perks including unlimited holiday, bonus schemes, team socials, and wellness support

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