Executive, Incubation

Job Description
- Guide merchant base throughout their customer journey - from implementation through renewal
- Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure platform usage achieves full business value
- Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
- Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
- Utilize various CRM systems to track customer details, including customer health, engagements, and potential renewal/sales opportunities
- Stay current with the most recent enhancements to our products and educate customers on offerings and updates
- Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings

**We are all different**:

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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