Customer Services Coordinator

1 week ago

West Bridgford, United Kingdom Scientific Laboratory Supplies Full time

We have an exciting opportunity available for a **Customer Services Coordinator** to join our team based in **Wilford.** You will join us on a **full time, permanent** basis and in return, you will receive a competitive salary.

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands.

If you are looking for a role within a company who values excellent customer service and has a passion for looking after their staff allowing them to deliver exceptional service to their customers, this is the role for you.

**The **Customer Services Coordinator** Role**:
Managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues you are aware of before the it becomes a problem for the customer. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.

This is not a call centre environment, this an environment were customer satisfaction comes first. Taking the time to listen and understand what the customer needs. This allows us to stand out from our competition.

**Primary duties of our Customer Services Coordinator**:

- Deliver second to none customer service to the customers, dealing with a wide range of day to day queries around, orders, products and returns
- To be able to communicate clearly and can work closely with your Sales Manager. Build and develop strong relationships with internal stakeholders to ensure customer needs are met
- Order processing and fulfilment for assigned customers
- Process customer returns

**What we’re looking for in our **Customer Services Coordinator**:

- Passionate and enthusiastic
- Enjoys problem solving and dealing with a challenge
- Must thrive on a busy environment
- Able to keep calm under pressure
- Able to priorities and reprioritise your day
- Although being able to work on your own initiative is essential as you will be largely be managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times
- Enjoy new challenges and be open to new ways of working as solutions to challenges are designed
- Excellent communications skills
- Enjoy dealing with all levels of people, both internal and external stakeholders
- Excellent rapport building skills and be able to build strong relationships. The strength of relationships with your appointed Sales Managers and customers is a key factor for success in this role.

**About Us**:
With a Nottingham based Head Office, but with customers all over the UK, we are a stable and growing company who have an excellent reputation in the market.

We have proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures.

We are also proud to be a Living Wage Employer. We offer support, training and ongoing development as well as giving you further career opportunities and promotions.

We offer a competitive salary, 25 days holiday, annual profit share bonus, NEST pension contribution and free onsite parking. We are accessible by Tram being based within a few minutes walk of the nearest tram stop.

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