Shop Volunteer

1 week ago

Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

To assist the shop worker in processing sales for staff and service users in the internal residents shop. To keep the shop well stocked and clean and tidy.
You will support the OT Shop Assistant Role to operationally deliver the residents shop by:

- Undertaking counter duties
- Using the till to record sales (till training will be offered)
- Rotate stock and filling shelves
- Identify and ordering stock
- Managing till floats and sales cash
- Working alongside clinicians supporting service users in a worker role

Communication
- To talk to service users in the line of your duties, who often exhibit challenging behaviour and communicate with them in a way that respects their views, aspirations, autonomy and culture.
- To demonstrate respect to professional colleagues.
- To develop therapeutic relationships with service users in the worker role under supervision.
- To provide advice and support to customers using the residents shop
- To explain and promote the role of OT and the service; contribute to raising the profile of the service.
- To build relationship with stock providers

Professional Ethics
- At all times to conduct self in a professional manner
- Adhere to financial policies and procedures
- To respect the individuality, values, cultural and religious diversity of service users, and contribute to the provision of a service sensitive to these needs

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
**Under supervision of a band 3 or above clinician**:

- To assist with stocking shelving - checking what is running down and rotating the new stock onto the shelving
- Assisting service user packing their shopping into bags
- Completing lists on forms e.g returns, sharps records, mobile phone voucher records
- Basic cleaning, wiping down shelving, surfaces and floor mopping
- Bagging items for delivery
- Using a till to process shop sales
- Recording simple data using a computer.

It will be a requirement the post holder will need to demonstrate a positive attitude towards the client group and promote recovery activities.

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