Contact Centre Agent

2 weeks ago

Manchester, United Kingdom Greener Home Projects Full time

Contact Centre Agent

You will be highly motivated, efficient, organised and have a proven track record within a contact / call centre environment.

Job Purpose:
Person Specification:
You will have an organised approach with an ability to work under pressure without affecting the quality of service required.

Areas Responsibilities:
Answer all communication professionally and ensure all customers receive a “quality” service at all times.

Input all customer details onto the IT systems and ensure all related administration is completed in a timely and accurate manner following set company procedures.

Liaise with all other departments to ensure that all customers’ needs are attended to within the agreed timescale.

Personal appearance.

Time Keeping and absenteeism.

Any other reasonable duties as requested.

You will have:
Outstanding interpersonal and communication skills

A professional attitude

Good attention to detail and be able to work in a busy environment.

Flexibility and the ability to adapt to situations.

Enthusiastic, friendly, and helpful

Committed to delivering a high level of customer service.

Respect for customers and colleagues

Resilience with a drive to succeed.

Highest levels of honesty and integrity

Highly developed computer literacy.

This is a fulltime position working 37.5 hours over five consecutive days, Monday to Friday. Overtime will be available.

You will enjoy working in a fast-paced environment and have excellent customer handling skills, when you become a member of our team, you will receive an industry competitive salary, 25 days holiday per year, a contributed company pension scheme and health care plan.

**Salary**: £25,000.00

**Benefits**:
Company pension

On-site parking

Referral programme

Bonus Scheme

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: One location

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