Booking & Scheduling Supervisor

Job overview

An opportunity has arisen to join the Booking & Scheduling Team at the Rochdale Hub, which is part of the Northern Care Alliance NHS Foundation Trust, for a full time, Band 4, Booking & Scheduling Supervisor.

**Staff are required to work on a rota system to cover 8.00am - 6.00pm Monday - Friday.**

**This may include some home working on a rota basis once full training has been completed.**

Main duties of the job

We are looking for a dynamic individual to undertake the day to day supervision and training of staff within the department. To monitor the workload activity and ensure targets are reached. Maintaining service level standards and customer quality via telephone call monitoring.

You should have experience of supervising a large team, organisational skills, leaderships skills and motivational skills.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilitiesPerson specification

**Qualifications**:
Essential criteria
- GCSE Level Grade A-C or equivalent
- NVQ 3 qualification or equivalent

Experience

Essential criteria
- Experience of supervising a large team
- Experience of working within a customer focused environment
- Experience of training others
- Experience of Hospital / Care environment
- Positive attitude towards change
- Organisational skills
- In depth knowledge of PAS/Patient Centre
- Leadership skills
- Motivation skills

Desirable criteria
- Knowledge of patient access targets
- Experience of managing a call centre team

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

Employer certification / accreditation badges