Asb Security Ambassador

**Job details**:

- Posted 08 December 2025
- Salary 15.21
- LocationSouthampton
- Job type Full time permanent position
- Discipline Guarding & Security Officers
- Reference002803

**Job description**:
**Job Title: Southampton BID ASB Ambassador**
**Location**: Southampton City Centre
**Company**: Argenbright Security Europe Limited (ASEL)

**About Argenbright Security Europe**
Argenbright Security Europe delivers integrated security and community-safety solutions through a combination of technology, intelligence, and exceptional people. We operate across the UK to make public and private spaces safer, more connected, and more resilient.

The **Southampton BID ASB Ambassador Team** plays a key role in supporting businesses, visitors, and local partners to ensure the city centre remains safe, welcoming, and vibrant. Our Ambassadors provide a visible, friendly presence—acting as the eyes, ears, and voice of the BID—helping to prevent anti-social behaviour, support vulnerable people, and strengthen relationships between the BID, local businesses, and the community.

**Key Responsibilities**:
**Community Presence & Engagement**
- Maintain a high-visibility, professional presence across the BID area.
- Engage daily with BID levy payers, offering support and advice.
- Record accurate business contact details using the Vicinity CRM system.
- Identify local issues and report them through DISC or the ASEL Security Operations Centre (SOC).
- Assist visitors with directions, city information, and reassurance.
- Promote civic pride and positive behaviour through communication and visibility.
- Conduct dynamic patrols across the BID area, reporting public-realm or safety issues.
- Respond to business calls for support using calm, non-confrontational methods.
- Note: Ambassadors are not permitted to use force unless there is an immediate threat to life.

**ASB Prevention & Early Intervention**
- Deter anti-social behaviour through engagement and early intervention.
- Use communication and de-escalation techniques to safely manage situations.
- Encourage responsible conduct and direct vulnerable individuals to partner services.
- Report ASB promptly via DISC and Vicinity CRM.
- Work closely with Hampshire Police, Southampton City Council, Street Pastors, and outreach partners.

**Business Relationship Management**
- Build strong, trusted relationships with BID levy payers.
- Conduct regular visits and check-ins with businesses to understand their needs.
- Encourage engagement in DISC, BID communications, and radio networks.
- Support community campaigns such as Safer Business Action Days.

**Reporting & Intelligence**
- Submit accurate incident and engagement reports through Guarded on Duty, DISC, or Vicinity CRM.
- Share intelligence responsibly in line with data-protection policies.
- Participate in team briefings to stay updated on trends and priorities.
- Contribute to risk assessments and operational improvements.

**Professional Standards**
- Demonstrate ASEL’s core values**:People-First, Passionate, and Fearless.**
- Maintain a professional appearance in the approved Ambassador uniform.
- Operate Body Worn Video cameras per ASEL policy for transparency and safety.
- Remain alert and conduct dynamic risk assessments during duty.
- Provide First Aid when required (training provided).

**Working Relationships**:

- **Internal**: Work closely with the ASEL Security Operations Centre and the Southampton BID management team.
- **External**: Build positive relationships with BID businesses, Hampshire Police, the City Council, outreach organisations, and local partners.
- Represent the BID with professionalism and credibility, fostering collaboration across the city centre.

**Additional Information**:
This is a **five days in seven** role, including **mandatory weekend shifts** on a rotating schedule. Flexibility is essential, as shift changes may occur to respond to emerging priorities.

All Ambassadors receive full PPE and are responsible for maintaining it in good condition.

**Knowledge, Skills, and Experience**:
**Essential**:

- Valid SIA Security Licence (Door Supervisor or Security Guarding).
- Excellent communication and interpersonal skills.
- Proven experience in customer service, hospitality, or community engagement.
- Confident in resolving conflict through communication.
- IT literate and comfortable using mobile reporting systems (DISC, Vicinity, etc.).
- Smart, approachable, and professional presentation.

**Desirable**:

- Experience in community safety, BID operations, or local authority work.
- First Aid qualification.
- Mental Health First Aid or trauma-informed awareness.
- Familiarity with safeguarding principles and partnership working.

**Opportunities and Development**:

- Option to undertake a **Level 4 ASB and Community Safety Apprenticeship.**
- Continuous professional training and development opportunities.
- Clear progression pathways within Argenbright Security Europe.

**Equality, Diversit