Operational Trainer

**About CDER Group**
- UK market leading technical debt collections & enforcement group
- 1 in Road User Charging: Highways England, Transport for London
- Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
- 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
- 150+ Local Authority clients
- People and technology centric business
- Advanced unique business operating software platform

**Introduction**

Want to join an award-winning company where ‘Treating People Fairly’ is at the heart of what we do?

Here at CDER Group we are currently looking for a dynamic, fun, and experienced Operational Trainer to join our expanding Group Training Department.

The role is flexible and can be located at our Darlington or Bolton office, and with Hybrid working there is also flexibility to work some days from home.

**Responsibilities**
- Reporting to the Group Training Manager, the Operational Trainer successfully delivers the CDER Group training content portfolio. From new employee onboarding to management development, the operational trainer has extensive training knowledge of delivering training solutions to different audiences.
- A passionate facilitator, the Operational Trainer confidently adapts their delivery style from classroom to virtual, embracing not only different training delivery vehicles but also introducing new and exciting accelerated learning techniques, to enhance and improve existing training programs.
- An eye for design and a firm grasp of the training cycle the Operational Trainer competently develops new and exciting operational training content in line with business needs and standards.
- With at least level 2 taking control of goods certification / experience (or be happy to complete this as part of development) the Operational Trainer will be the Group Field Operations SME.

If you are a training professional with at least 3 years’ experience and looking for a new challenge, we would love to hear from you.

**Personal qualities, experience and skills**
- Confident in training design and development
- Proficient in the use of training design software
- Excellent communication skills with the ability to build and maintain strong stakeholder relationships
- Adaptable facilitator, adapting to the delivery needs of the business and audience
- Excellent planning and organisational skills with a sound understanding of compliance
- Flexible to travel and deliver training across different sites (up to two nights twice a month)
- CIPD qualified / Training qualification
- Minimum 3 years’ experience as a training professional
- Insights / behavioral psychometric accreditation / experience
- Level 2 Taking control of goods experience
- LMS administration experience would be great, e-learning development would be fantastic

**Benefits**
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Loans for travel
- Cycle to work scheme
- 22 days holiday, rising to 25
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice - up to two days per year
- Long service awards
- Enhanced family leave
- Hybrid working
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Darlington