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Insurance Practitioner Apprenticeship: Marine
2 weeks ago
Find your path with RSA’s Bright Futures Apprenticeship Programme
Let us help you take the next steps to a rewarding career in Insurance Claims
We’re looking for those of you who are self-motivated, excited by a challenge and ready to make an impact in our business. As part of the Bright Futures Programme, you will join our 18-month Insurance Practitioner Apprenticeship that will drive you to fulfil your potential. We’ll encourage the development of your technical insurance knowledge within our Marine department enabling you to handle your own caseloads of claims.
As careers go, Insurance claims is amazingly satisfying and by joining our programme you will have the chance to experience it for yourself. We’ll support you to achieve your Certificate in Insurance (Cert CII) from the Chartered Insurance Institute (CII) as well as giving you access to excellent benefits as part of your career development, including:
- Dedicated Talent Coach & RSA mentor
- Dedicated study time each week
- A comprehensive development plan that includes technical and behavioural skills
- Facilitated Learning & Development workshops plus guest speaker sessions
- Quarterly networking and community events
- Sessions on well-being and emotional fitness
- Annual volunteering opportunities as part of the programme’s giving back pledge
**Role Requirements**
We’re more than just a corporate culture - and this is more than just a job. Aside from being one of the world’s longest-standing general insurers providing peace of mind to individuals, families, small businesses, and large corporations, we pride ourselves in bringing together the brightest people from diverse backgrounds.
Using our collective intelligence and shared vision, we find answers and deliver the very best work for our customers every day.
**Responsibilities**
In this Apprenticeship role, we’ll support you to:
Deliver good customer outcomes and improve customer experiences across all our relevant Claims journeys
- Manage customer and third-party interactions in a friendly and efficient manner
- Deliver high standards of customer satisfaction, in line with processes & procedures
- Liaise with internal and external suppliers to ensure timely delivery of goods and services
- Register or handle cases to progress claims in line with established standards
- Assess claims against relevant criteria and experience to identify any potential issues
- Use approved suppliers to ensure repair, replacement and supply of goods and services to customers and third parties
**The Individual**
We want your capability and ambition to shine through. If you have a zest for learning and willingness to invest time to become an insurance professional, then that's a real advantage.
You will need: 5 GCSE's including Maths & English at (Grade C or level 4-9), plus 96 UCAS points from A levels or equivalent.
The best attributes to have for this role are:
- Being comfortable working in a fast-paced result driven environment, where you put the customer at the heart of everything you do.
- The ability to follow system guides, to help navigate your customers
- Enjoy talking to people and building strong relationships
- proactive and pragmatic in your approach to your learning and professional development to fulfil your potential and maximise your performance.
Reach your potential with us, start your RSA journey here.
**About Us**
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.
We have a diverse mix of customers, and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Job Reference: UK000263
