Breakfast Shift Leader
1 week ago
**Breakfast Shift Leader**
**Laguna Kitchen & Bar**
The Park Plaza Hotel Cardiff is a 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brasserie style restaurant, a busy bar; modern meeting and event facilities, Laguna Catering, the Kuku Club and the luxurious Laguna Health & Spa.
As a Breakfast Shift Leader you will be working under the direction of the Restaurant Manager and breakfast supervisor and will be responsible for the operation of breakfast service, in line with agreed standards of service and customer care. The role will also require you to oversee some lunch and afternoon tea service as well as assisting with any event catering requirements.
You:
- A natural leader, able to direct and train other team members
- A customer service champion
- Able to work in a fast paced environment
- Flexible in your approach to work
- Ability to build relationships with regular guests
**Duties**:
- Meeting and greeting guests and escorting them to their table
- Taking responsibility for the daily running of the breakfast function
- Delegating tasks, supervising the team and maintaining levels of discipline
- Assisting with the administration and delivery of staff training
- Taking related food and drink orders and offering recommendations
- Assisting with all aspects of service
- Operating a Micros System and all related cash and administrative procedures
- Assisting with the achievement of all financial targets and related standards of product and service
- Taking restaurant bookings, managing the diary and answering customer queries.
**Benefits**:
- Discounts and employee rates across the Park Plaza and Radisson global brands
- On shift meal
- Discounted gym membership at Laguna Health & Spa
- Employee of the month scheme
- Annual service recognition
Hours of Work:
24 - 35 hour contract available
Previous related work experience is desirable.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24-35 per week
**Salary**: From £10.70 per hour
**Benefits**:
- Canteen
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Tips
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Restaurant: 1 year (preferred)
- Hotel: 1 year (preferred)
- Customer Service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
Reference ID: BreakfastShiftLead
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