Care Home Administrator

** Job Title**: Home Care Administrator.
- ** Reporting To**: Line Manager and Senior Management Team.
- ** Job Hours**: Flexible, depending on the needs of the business.

**Job Purpose**:

- To support the Care Home Business operations through administrative work.
- To manage the administrative procedures within the home as directed by the Home Manager.
- To create and maintain good professional relationships with staff, Service Users, their family and friends, and other stakeholders.
- To actively support other Care Workers.
- To adhere to all regulatory and statutory obligations and CTK Residential Care Home’s policies, procedures, and guidelines.
- To actively market CTK Residential Care Homes and promote a positive, personal and professional profile, ensuring the good reputation of CTK Residential Care Homes at all times.

**Responsibilities**:
**Care Provision**:

- To answer the telephone promptly and deal with inquiries in a helpful, courteous, and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
- To know and understand the care and support of the Service Users generally and conduct yourself in a manner with understanding towards service users suffering from mental health illness.
- Liaise and build relationships with relatives, residents, professional service providers, and other visitors.
- To perform secretarial/clerical duties as required by the Home Manager and Senior Management Team.
- To ensure all correspondence received is date stamped and receives prompt attention.
- To ensure that the Home's filing system is maintained accurately and promptly.
- To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
- To provide administrative and clerical support and other support as may be requested from time to time by the Home Manager and other Senior Personnel.
- To coordinate meetings and note take for scheduled meetings such as supervisions and Community Mental Health Team meetings that management is participating within.
- To Manage HR-related issues concerning the care home staffing team.
- To carry out Quality Assurance tasks between the homes.

**Recording and Reporting**:

- To maintain detailed accurate records in respect of the care home business dealings, data held and processed.
- To participate and note take for staffing meetings and provide written minutes within 72 hours of the meeting taking place.
- To promptly report to the office or Out of Hours Care Coordinator any issues concerning the care, support, wellbeing, or behavior of the Service User and update records accordingly.
- To continue to monitor where concerns have been reported and recorded.
- To recognize the signs of abuse and immediately report abuse or suspected abuse to a Manager.
- To contact the office or Out of Hours Care Coordinator if running late.
- To maintain a computerized database of employee files and ensure they are kept up to date.

**General**:

- To dress appropriately, wearing the uniform, and using personal protective equipment provided by CTK Residential Care Homes.
- To seek out best practices and look at innovative ways to improve the quality and efficiency of service delivery.
- To attend and participate in regular Care Worker team meetings and any other relevant meetings.
- To attend in-house and external training pertinent to the role of Care Home administrator.
- To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to the Senior Management Team.
- To aim to ensure everyone has equal treatment and equal access to services and employment.
- Any other duties requested by Senior Management, which are within the scope of the post.
- Flexible working, as evening and weekend work, is required.
- Obtain your own source of transport.