Specialist, Middle Office

6 days ago

London, United Kingdom The Bank of New York Mellon Corporation Full time

**Responsibilities**:

- Responsible for overseeing quality of outsourced functions in accordance with SLD. Handles client engagement.
- Provides recovery support for offshore functions.
- Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
- Responsible for service improvement, technology engagement and new business engagement.
- Owns service delivery to clients in line with SLDs, attending service reviews as required. Provides training to outsourced teams around new products.
- Acts as SME to support Product in defining service offering.
- Retains knowledge of offshored functions to enable business recovery.
- Acts as SME within incident management. Provides/reviews MIS/KRI/KPIs as required.
- Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
- Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
- Grades and reports metrics for Middle Office team and provides transport for team, when necessary. No direct reports.
- Provides guidance to less experienced Middle Office staff as needed. Tasked with Team Lead responsibilities.
- Contributes to the achievement of teams objectives.

**Requirements**:

- Bachelor’s degree in finance or the equivalent combination of education and experience is required.
- 7-10 years of total relevant work experience preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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