Systems Support Lead

The Systems Support Lead is a key member of the NEP System Support function, not only supporting our NHS Consortium members as required in relation to system functionality and best practice across P2P, O2C and A2R functions, but also mentoring and supporting the wider System Support Team members.
For this particular appointment we are especially keen to speak to those that have experience within the Order to Cash function, along with working experience within an Accounts Receivable department.
The Systems Support Lead will also be required to lead and help and guidance with;
- The design, testing and implementation of developments and enhancements. Including software, web pages, information reports and the installation and maintenance of a range of hardware and software.
- Providing on-going systems support to the NEP Consortium including assisting with designated training, and the provision of advice and assistance in the development of standardised business processes.
- The analysis of complex data, providing on-going support and producing reports to NEP Consortium Organisations whilst providing advice on analytical/statistical queries to non-analytical/statistical professionals.
- Undertaking specific work package tasks from the NEP Programme of Work as designated by the Operational Management and or Programme Management Team.

NEP is a not-for-profit NHS Consortium that provides a centrally serviced, all-encompassing shared Finance and Procurement Cloud ERP system, that fully supports an ever-changing NHS National Agenda and the NHS 10-year Long Term Plan, as well as incorporating Shared Service opportunities, NHS Procurement Strategy and Future Focus Finance Initiatives.

NEP is the largest Consortium within the English NHS, ran by people who really understand and care about the NHS. Our Finance and Procurement Cloud solutions and services have been designed specifically for the NHS by the NHS.

The NEP Systems Support Team manage an electronic Service Desk between the hours of 08:00 to 18:00 Monday to Thursday and 08:00 to 17:00 Friday; as such the Systems Support Team will work rostered shifts within these times.
There may be the occasional requirement to support system testing outside of normal working hours.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate.High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

The Systems Support Lead is a systems analyst who is responsible for System Support to the NEP Consortium, management of support requests within the NEP Service Desk and the mentorship of the Systems Support Officers, Assistants and Customer Service Support Team members.

Collaboration is key in this role as the Systems Support Team have to work very closely together to ensure that all Service Requests are fully investigated, managed and resolved within predefined timescales, in accordance with NEP Service Level Agreements (SLA) ensuring that we adhere at all times to strict security protocols, which ensure the safety and security of data within the system.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.