Customer Ambassador Co1/2

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

**The Reward**:
Training: £26,753 plus £519 regional allowance per annum.
Fully trained: £28,572 plus £519 regional allowance per annum.

**Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Customer Ambassadors earn up to £32,000 per annum plus regional allowance.**

On top of your salary, we offer a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

**About the job**:
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile

**Your responsibilities will include, but are not limited to**:

- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- Using several types of technology as well as performing routine maintenance to ticket vending machines.
- For a full list of responsibilities, please download the job description available at the bottom of this advert.

**You'll need to be**:

- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing - nothing is too much trouble.

Applicants who require a visa must have **6 months** remaining at the time of their appointment. Training is full time and you must be able to commit to this.

**Working pattern**:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

You will work an average of 37 hours per week across 5 days out of 7, typically; 0600-1324. You will get 1 rolling day off, every Sunday off and a long weekend every 6 weeks.

**SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.**

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
- **
Click to Download - Customer Ambassador CO1-2 Job Description.pdf