Field Printer Service Engineer

1 day ago

Heathrow, United Kingdom Cerco IT LTD Full time

Our client, an IT specialist, supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses.

**JOB OVERVIEW**

We are currently recruiting for an experienced MFP/Printer Engineer within the office equipment and managed print services industry due to expansion of the service team in the Heathrow area.


**KEY TASKS**
- To service, repair and maintain photocopiers, and MFDs/MFPs
- Ensure all visits are completed in accordance with call control and SLA
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving.
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers.

**ESSENTIAL SKILLS AND EXPERIENCE**
- To service, repair and maintain MFDs/MFPs and printers.
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers
- Attend Monthly / Quarterly Service review meetings as required
- Carry out Pro-Active maintenance visits across the estate as required
- Assist Pro-Active consumables team / customers as required

**DESIRED SKILLS AND ABILITIES**
- Knowledge on Papercut print solution
- Broad experience of IT services across a range of organization's including Private and Public Sector. - Enthusiasm and willingness to learn and be accredited in emerging technologies.
- To consider the customer's visibility and requirements of our services.
- Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
- Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
- Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
- Execute tasks and record efficiently to enable timely billing.
- Demonstrable Industry qualifications

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