Library Assistant

**Job Purpose**

To participate in a range of services within the Library to support teaching and research.

To assist with the acquisition, development, and delivery of the University Library’s print and electronic resources.

To contribute to the provision of core reading list materials (print and electronic) and other work of the department as required.

**Main Duties and Responsibilities**

1. Provide support in the processes for the acquisition and administration of teaching and research materials (print & electronic) following University policies and procedures.

3. Resolve common work problems, within appropriate guidelines and procedures and refer complex problems to senior colleagues as appropriate.

4. Receive and respond to enquiries from a wide range of library users and external clients, judging when to refer to others to provide an effective service.

5. Carry out other routine library duties, as directed by senior colleagues.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:
A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post gained through working in a similar role. Or: Scottish Credit and Qualification Framework level 4 in English and Mathematics (National 4) or equivalent, and some experience of working in a similar role.

**Desirable**:
B1 Working knowledge of the Library Management System, Sierra.

B2 Knowledge of Talis Aspire or other academic reading list software.

B3 Some knowledge of the issues surrounding digitisation of course materials.

B4 Some knowledge of the issues surrounding academic electronic resources.

**Skills**

**Essential**:
C1 Good communication and interpersonal skills (written & oral).

C2 High standard of accuracy and attention to detail.

C3 Good IT skills.

C4 Competent numeracy and literacy skills.

C5 Flexibility and adaptability with a commitment to learn new tasks and skills.

C6 Ability to respond to changing priorities.

C7 Ability to react to changing issues/priorities as required.

**Experience**

**Essential**:
E1 Experience of working in a team environment.

**Desirable**:
F1 Work experience in an academic library.

**Dimensions**

**Job Features**

**Planning and Organising**

Have an organised approach to workload, as assigned by a supervisor.

Some planning and organisation of workload is required to ensure delegated Acquisitions & Access workflow is maintained. However, the nature of planning is essentially about timing and sequencing of assigned tasks.

**Decision Making**

Receive and respond to enquiries from/to users to provide a timely, courteous and effective service to others. Use discretion to identify and resolve issues, referring to line manager for assistance, as necessary.

**Internal/External Relationships**

The role holder will provide support to both the Senior and Principal Library Assistants within Acquisitions & Access and the Team Leader.

**Problem Solving**

Resolution of common work problems, within appropriate guidelines/procedures is the norm.

Familiarity with own work priorities and those of colleagues.

**Terms & Conditions**

Salary will be on the Management, Professional and Administrative Grade, level 3, £18.212 £20,092 per annum.

This post is offered on a full time, open-ended basis.

New entrants to the University will be required to serve a probationary period of 6 months.

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.

The University of Glasgow, charity number SC004401.