Administrator

**Framlingham Medical Practice**

**Job Title**: Administrator

**Accountable to**: Practice Manager

**Reports to**: Administrator Team Lead

**Hours**: 25 Hours a week Tuesday to Friday

**Job Summary**

Framlingham Medical Practice have an exciting opportunity for an administrator to join our busy administrative team. You will work in conjunction with our highly experienced clinical team to assist with the smooth delivery of excellent patient care.

The role is offered on a part-time basis for 25 hours per week over 4 days. Starting at £11.79 per hour, rising to £12.15 per hour after satisfactory completion of the six month probationary period.

Framlingham Medical Practice is a rural dispensing practice with approximately 10,000 patients. We have our main site in Framlingham and a branch surgery in the village of Earl Soham.

Our practice team consists of:

- 4 GP Partners
- 1 salaried GP
- 2 On the day practitioners (Paramedic, Advanced Nurse Practitioner)
- 3 Practice nurses
- 1 Nurse Associate
- 1 Health Care Assistant
- 1 Phlebotomist
- A Dispensary Team
- Excellent Reception and Administrative support teams.

**Main Duties of the Job**

The Administration team is a small accomplished team who have clinical and non-clinical experience which allows for a supportive team environment.

The team works across the main and branch surgery. They work very closely with the clinical team to ensure
- Long Term Conditions are annually monitored in a timely manner
- Scanning and coding communication into patient records
- Allocating workflow for review by the clinical team

**Administration Duties**

To work in accordance of written protocols.

To assist with specified work streams, as directed by the Administration Team Lead, to include:

- Process post and electronic communications on the day they arrive
- Record management
- Maintain retinal screening website
- Waiting list for 24 hour ECGs and 24 hour B/Ps
- Long Term Condition Review recalls & QOF targets
- Identify pre-diabetic patients and signpost to Diabetes Prevention Programme
- Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- Code clinical correspondence on patient record
- Patient record summarising
- Maintain website and Facebook Page

Any other Administration duties required as advised by the Operations Manager.

**Telephone & Communication**
- Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff
- Make appointments for patients in accordance with practice protocols
- Liaise with hospital and community staff

**IT SKILLS**

**Computer**
- Ensure all Tasks and Notifications received via S1 are appropriately completed

**Experience**
- Previous experience in an administrative role is preferred
- Proficiency in data entry and clerical functions
- Strong typing skills and the ability to computerise information efficiently
- Excellent phone etiquette and interpersonal communication skills
- A proactive approach to problem-solving and time management

**Job Types**: Part-time, Permanent

Pay: £11.79 per hour

Expected hours: 25 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 31/01/2025
Reference ID: FramAdmin1224