Senior Service Designer

3 days ago

Manchester, United Kingdom Uniting People Full time

We are actively looking for a **Senior Service Designer **who works with mínimal support and can influence and mentor others. This role is working in the public sector on an Inside IR35 contractual basis.

At this role level, you will:

- work with service managers and programme directors to develop design concepts
- potentially have responsibility across complex services
- help set direction and embed good practice within teams

make important decisions based on research and understand how this research impacts others

**Agile working**
- identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
- help the team to decide the best approach
- help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope

**Communicating between the technical and non-technical**
- listen to the needs of technical and business stakeholders, and interpret them
- effectively manage stakeholder expectations
- manage active and reactive communication
- support or host difficult discussions within the team or with diverse senior stakeholders

**Community collaboration**
- work collaboratively in a group, actively networking with others
- adapt feedback to ensure it’s effective and lasting
- use your initiative to identify problems or issues in the team dynamic and rectify them
- identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

**Digital perspective**
- identify and implement solutions for assisted digital

**Evidence
- and context-based design**
- design systems for use across multiple services and can identify the simplest of a variety of approaches

**Leadership and guidance**
- make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase
- build consensus between services or independent stakeholders
- identify problems or issues in the team dynamic and rectify them
- engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick
- bring people together to form a motivated team and help create the right environment for a team to work in
- facilitate the best team makeup depending on the situation

**Managing decisions and risks**
- work with consequential or complex risks
- build consensus between services or independent stakeholders
- lead others to make good design decisions

**Prototyping**
- use a variety of prototyping methods
- share best practice and coach others
- look at strategic service design end to end

**Prototyping in code**
- create static HTML and CSS prototypes
- code for different screen sizes
- version and host a prototype

**Strategic thinking**
- lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

**User focus**
- give direction on which tools or methods to use
- demonstrate experience in meeting the needs of users across a variety of channels
- bring insight and expertise in how user needs have changed over time to ensure they're met by the business

**Working within constraints**
- identify, communicate and work within constraints
- challenge the validity of constraints
- ensure standards are being met

**Job Types**: Full-time, Temporary contract

Pay: £400.00 per day

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Manchester

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