Operations Coordinator

**Operations Coordinator**:
**Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?**

**Office Location**:Travellers Lane, Hatfield, AL10 8XB

**Hours of work**: Monday - Friday, 9:00 - 17:00 - with hybrid working

6 Month Fixed Term Contract

**About Us**:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

**Role summary**:
In order to support the regional branch achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customer’s purchase orders on the ‘SAP GUI’ system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full.

**Skills/Responsibilities**:
**To be successful in this role you will need to**:

- Working collaboratively with the team, whilst holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLA) and key performance indicators (KPI) with a client centric approach to build brand loyalty.
- Act as a first point of contact for customers and account managers.
- SAP GUI- being able to process an order and track from beginning to end & run an effective backorder.
- After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues).
- Respond to customer correspondence regarding account queries.
- Deal with logistic queries within the stated service level agreements (SLA).
- To assist the internal/ external sales force in ensuring that the region achieves its sales forecast.
- Calling Customers to keep them up to date with changes on their purchase orders/ gain additional information.

**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- **Flexible Working** - we offer a range of flexible working options that include working from home or hybrid working
- **Pension**:

- **Life Assurance**:

- **Group Income Protection Scheme**:

- **Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi**:

- **Access to Mitsubishi’s very own discount platform**:

- **Colleague Referral Scheme**:

- **Holiday Buy**:

- **Long Service Awards**:

- **Cycle to Work Scheme**:

- **Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)**:

- **Employee Assistance Programme including additional services Eldercare & Best Doctors**

**Equality and Diversity**:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- HATFIELD: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in HATFIELD

Reference ID: Sales Administrator - Hatfield