Desk Adjuster

**Desk Adjuster - Remote**_
- **Full Time, Permanent**_
- **Monday to Friday with the occasional weekend (rota based)**_
- **£22,000 - £24,000 DOE**_
**Property Claims / Insurance experience essential**
Overview
Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service. This job role covers all levels of Desk and Field Adjusters. From professional qualified Adjusters to less experiencedindividuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passion for delivering outstanding customer service. Their experience of handling losses will vary depending on their experience and there is a mix of abilityand experience in the team. Experience of working on High Net Worth claims is an advantage as the level of service we provide on all claims is of this level. This is a highly important role in our team and this requires a solid and mature approach, involvingworking closely with other adjusters, Technicians, and the Head of Adjusting.
- Empathising and engaging with the customer to ensure that they are treated as an individual.
- Taking the time to consider the impact of the claim and the required claim stages on the customer.
- Maintaining confidentiality and high personal ethical standards throughout.
- Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
- Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
- Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.
- Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual’s expertise.
- Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a ‘joined up’ process.
- Communication may be written or verbal.
- Providing a high level of technical, quality and customer service commitment.
- Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
- Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.

**Job Details**:

- Monday to Friday with the occasional weekend (rota based)
- £22,000 - £24,000 DOE
- Homebased / remote working
- Flexible hours
- Great training programme
- Extensive benefits package.