Scheduler/planner

1 week ago


Oldham, United Kingdom ABCA Group Full time

We’re looking for an organised, people-focused Scheduler join our team in the Minor Works department. You’ll be the friendly voice and efficient planner who keeps our engineers in the right place, at the right time.

**What You'll Be Doing**
- Create weekly workloads and routes for the engineers.
- Ensure engineers have adequate work load for their days, including when jobs fail.
- Orders stock which is required for bespoke pre-booked jobs.
- Arranges engineers stock collection so they have a float of stock which is generally required.
- Relay with the clients on booked work.
- Ensures workload scheduled into the diary is planned by Action Due date / client requested.
- Accountable for handling initial telephone inquiries for clients and engineers.
- Ensure FRA portals are updated correctly

**What You'll Bring**
- Previous experience managing and planning engineer’s workload is essential
- Previous experience of using a CRMS, CASH especially would be advantageous
- Knowledge of working within the fire and security industry would be preferred

**Your Strengths**
- Communication and interpersonal skills, including good customer service skills.
- Ability to work on own initiative and as part of a team.
- Problem solving skills.
- Organisation and prioritising skills.
- Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning in order to co-ordinate and manage scheduled work within agreed timescales.
- Excellent admin skills with knowledge of Microsoft Excel to an intermediate level.

**Why You'll Love Working With Us**
- Hybrid working, predominantly home-based with travel to the office as required
- 23 days' holiday excluding bank holidays, with the ability to increase up to 25 days.
- Employee Assistance Programme with 24/7 telephone helpline and online support.
- 8 face-to-face counselling sessions, including CBT.
- 24/7 access to an online GP service.
- Cash plan scheme on your everyday health and well-being, including: optical, dental, physiotherapy, health screening, hospital admission, and much more.
- Personal Accident Cover.
- Employee discount platform including cinema tickets, holiday packages, car insurance, and more.
- Free Basic Will Writing & Financial Review Service.
- Electrical Vehicle Scheme.

**Job Types**: Full-time, Permanent

Pay: Up to £28,000.00 per hour

Expected hours: 40 per week

Work Location: Hybrid remote in Oldham OL9 9RH

Reference ID: Elle Shaw


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