Service Advisor

7 days ago

Solihull, United Kingdom LSH Auto Full time

Join the LSH Auto family as a Service Advisor, where your customer service skills will be paramount to ensuring a top-tier experience for our valued clients. You will serve as the primary liaison between our customers and the service department, helping to facilitate a smooth service process.

Your key responsibilities will include:

- Welcoming customers and managing service appointments effectively
- Documenting customer concerns and vehicle issues with attention to detail
- Providing clear and accurate estimates for service costs and timelines
- Coordinating with technicians to ensure timely and efficient service
- Updating customers on their vehicle status and recommended services
- Effectively handling customer inquiries and resolving any concerns

**Requirements**:

- Demonstrated experience as a Service Advisor in the automotive sector
- Exceptional communication and interpersonal skills
- Strong organizational skills and the ability to prioritize tasks
- A solid understanding of automotive systems and maintenance
- Ability to thrive in a dynamic and fast-paced environment
- A valid driver's licence

**Benefits**
- Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Full uniform and PPE provided

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