Wrexham Afc Memberships Coordinator

**JOB PURPOSE**

The Membership Co-Ordinator will develop and execute strategies to grow our international membership base, deliver exceptional service, and create engaging experiences for our overseas fans.

As a key member of the membership team, the postholder will collaborate with various departments, including marketing, communications, and commercial teams, to deliver a seamless and enriching membership experience. The role involves managing membership operations, organising international events, and developing content tailored to our global audience. The International Membership Co-Ordinator will be instrumental in fostering a sense of community among our international fans and driving loyalty and engagement.

**MAIN RESPONSIBILITIES**
- Membership Strategy: Develop and implement strategies to grow and enhance the domestic and international membership programme.
- Fan Engagement: Create and execute initiatives to engage global fans, fostering a sense of community and loyalty.
- Membership Operations: Oversee the day-to-day operations of the membership programme, ensuring smooth and efficient processes.
- Events Management: support the planning and coordination of domestic and international events and activities, both virtual and in-person, to engage and reward members.
- Content Development: Collaborate with the marketing and communications teams to create content tailored to all varying audiences.
- Customer Service: Provide exceptional customer service to members, addressing queries and resolving issues promptly.
- Data Analysis: Analyse membership data to track growth, engagement, and satisfaction, and report findings to senior management.
- Stakeholder Engagement: Build and maintain relationships with key stakeholders, including international fan clubs and partners.
- Marketing Support: Assist in the development and execution of marketing campaigns to promote the domestic and international membership programme.
- Feedback Management: Collect and analyse feedback from members to continuously improve the membership experience

**KEY RELATIONSHIPS**
- Club key strategic partners including owner/stakeholder organisations
- Domestic and International sponsors and suppliers
- Domestic and International Tournament organisers

**SAFEGUARDING RESPONSIBILITIES**
- We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded across the Club.

**HEALTH & SAFETY RESPONSIBILITIES**
- Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
- To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.

**EXPERIENCE/QUALIFICATIONS REQUIRED**
- A Degree in a relevant area (Marketing, Business Communications etc) or a number of years experience normally associated with this level of qualification
- Demonstrable experience (3-5 years) of membership management, customer service or fan engagement in an international market - ideally within sports or entertainment
- The ability to speak other language(s) would be an advantage

**PERSONAL SPECIFICATION - SKILLS/ABILITIES REQUIRED**
- Excellent verbal and written communication skills, with the ability to engage with a diverse audience.
- Experience in planning and executing events, with strong organisational and project management skills.
- Strong customer service skills, with a commitment to providing exceptional support to members.
- Ability to analyse data and metrics to measure the success of membership initiatives and make data-driven decisions.
- Understanding of and sensitivity to different cultures and the ability to engage with fans from diverse backgrounds.
- Proficient in membership management software, CRM systems, and Microsoft Office Suite.
- Ability to think strategically and develop long-term plans to grow and enhance the international membership programme.
- Flexibility to adapt to changing priorities and work under pressure to meet deadlines.
- A keen interest in football and an understanding of the football industry.
- Able to work both autonomously and as part of a team

Pay: £25,793.00-£27,128.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Store discount

**Experience**:

- Membership Management/Customer Service/Fan Engagement: 4 years (required)

Work Location: In person

Application deadline: 19/10/2024
Expected start date: 01/12/2024