Receptionist

**Job Ref**:INT23718

**Branch**:Mercure Brighton Seafront Hotel

**Location**:Mercure Brighton, Brighton

**Salary/Benefits**:£12.21 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:20/08/2025

**Closing date**:22/09/2025

**Who are we?**

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

**What is in it for you?**

As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contribution

**A day in the life of**

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

**What do we need from you?**
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

**At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’**

With incredible seafront views, the 4 star Mercure Brighton Seafront Hotel is the ideal place to stay when visiting this historic city. The Grade 2 listed hotel is a grand Victorian landmark with period features, including stuccoes Regency frontage, original mirrors, chandeliers and a high ceilinged ballroom for celebrations. An ideal stay for both families and couples, it brings some 19th century elegance to your stay in Brighton.

Coastal, our onsite bistro-style restaurant, bar and terrace sits on the stunning seafront and is the perfect spot for a relaxed dinner with friends; enjoy a sociable dining experience centred around locally caught seafood, fresh and the finest flavours. The hotel is also suited for business stays, weddings, meetings and events. Our Coast View Suite provides a sea view backdrop for weddings and private events of all types, the famous Bandstand is directly opposite the hotel can be booked for weddings.

Just across the road from the promenade, Mercure Brighton Seafront hotel is just a mile from Brighton railway station, with regular services to London Victoria, Gatwick Airport and England's Beautiful South Downs. The A23 is less than a mile away.