Customer Experience Advisor
2 days ago
**Overview of role**:
As a Customer Experience Advisor, you'll be passionate about customer service, our exceptional brands and ensuring we're creating a lasting impression for every customer. The Customer Experience Advisor takes ownership of and is responsible for ensuring a first class delivery and handover experience.
More than 40 years of passion, hard work and innovation has seen Jardine Motors Group grow from a family-run vehicle dealer operation to one of the largest car dealer groups in the UK. Jardine Motors Group represents 16 luxury and premium manufacturers including Audi, Porsche, BMW, Mercedes and Ferrari in over 60 locations across the UK.
We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.
**Duties, Responsibilities & Person Specification**:
As a Customer Experience Advisor, you'll pay a key part of the customer journey, being there to:
- Ensure the customer has an exceptional handover experience from start to finish
- Co-ordinate and work closely with vehicle admin, F&I Administrator and the sales team to ensure a smooth handover process
- Manage, contact and arrange all handover slots providing periodic updates prior to the customer booking.
- Ensure all appropriate works have been carried out before handover, including vehicle preparation and documentation
- Tailor the handover experience by gaining information around customer preferences and lifestyle, for example pre-programming navigation information and music
- Ensure knowledge around accessories is up to date and relevant to the customer to ensure maximum upsell
- Ensure the customer has a full explanation of the controls of the vehicle and drives away competent and extremely satisfied, and provide a re-explanation service to returning customers should they be unsure how to use a specific feature within their vehicle.
- Provide all customers with an introduction to a Service Advisor, or the dealership Service Manager
**Why Us?**
As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.
When you join Jardine Motors Group you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.
In addition to receiving a competitive salary, you will also have access to a range of other benefits including:
- 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
- Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
- Enhanced Maternity/ Adoption/ Paternity leave options.
- Cycle to work purchase scheme.
- Vehicle purchase schemes (across all JMG brands) and preferential parts, service and labour rates.
- Employee care helpline.
- Pension scheme and life assurance.
-
Customer Resolution Advisor
2 weeks ago
Lakeside Shopping Centre, United Kingdom Evri Full timeHere at Evri, our busiest time of year is just around the corner, we call it Peak! Processing millions of parcels a day through our depot and hub network, it’s no surprise that we need extra helping hands across the country to help us meet our demand We are looking for a number of **Customer Resolution Advisors** to join us at our depot in Lakeside**,...
-
Customer Resolution Advisor
1 week ago
Lakeside Shopping Centre, United Kingdom Evri Full timeAt Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...
-
Patient Advisor
1 week ago
Lakeside Shopping Centre, United Kingdom Optical Express Full time**Job Title - Patient Advisor** **Location - Thurrock Lakeside Shopping Centre,** **Hours - 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years,...
-
Customer Advisor
6 days ago
Lakeside Shopping Centre, United Kingdom Boots Full timeJob Reference: 180265BR West Thurrock, Lakeside Shopping Centre Fixed Term Full-time | Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we...
-
Travel Money Advisor
2 hours ago
Lakeside Shopping Centre, United Kingdom Eurochange Full time**Do you have a passion for sales?** **Do you enjoy achieving targets?** **Do you put the customer at the heart of every transaction?** **Do you have a confident and charismatic personality?** If the answer to all of the above is ‘YES’, then now is a great time to be a part of our award-winning team. We are on the look-out for target driven, sales...
-
Boutique Sales Advisor
2 weeks ago
Lakeside Shopping Centre, United Kingdom The Perfume Shop Full time**Boutique Sales Advisor - The Perfume Shop Boutique** Do you love perfume and enjoy creating unforgettable customer experiences? We’re looking for passionate Boutique Sales Advisors to join our new flagship boutique store and help bring our luxury and niche perfume collections to life. As a Boutique Sales Advisor, you’ll be the face of our...
-
Sales Advisor
2 weeks ago
Lakeside Shopping Centre, United Kingdom Citizen Full time**We are brave, we are ambitious, we are honest, and we are Citizen!** One of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes across the West Midlands for diverse communities, from urban tower blocks to rural villages and towns. We provide more than just a home; we provide homes that are a foundation for life. We are...
-
Tesco Travel Money Advisor
1 week ago
Lakeside Shopping Centre, United Kingdom Travelex Full timeTesco Travel Money Advisor - Tesco Lakeside - Part time Job Type: Permanent Hours per week: 14 Salary: £13.00 per hour + Monthly Bonus Incentive Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. Benefits: - A...
-
Full-time Mountain Sport Advisor
6 days ago
Lakeside Shopping Centre, United Kingdom Decathlon UK Full timeInternational. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports...
-
Boutique Team Leader
2 weeks ago
Lakeside Shopping Centre, United Kingdom The Perfume Shop Full time**Boutique Team Leader - The Perfume Shop Boutique** Do you have a passion for perfume and a flair for delivering exceptional customer experiences? We’re looking for a Boutique Team Leader to join our new flagship boutique store and help us create a truly luxurious and personalised shopping journey for every customer. As a Boutique Team Leader, you’ll...