Freight Executive

**About THG Ingenuity**

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

As a Freight Executive, you will be a critical member of our dynamic logistics team, responsible for the seamless execution of our global supply chain. You will manage multi-modal freight operations from origin to destination, ensuring every shipment is compliant, cost-effective, and on schedule. This role requires meticulous attention to detail, proactive communication, and the ability to thrive in a fast-paced, high-volume environment.

**Key Responsibilities**

**Shipment Coordination & Execution**:

- Plan and coordinate end-to-end global freight movements (Air, Sea, and Road), including imports, exports, and cross-trades across key markets in Europe, the US, Asia, and Australia.
- Liaise with freight forwarders, carriers, and couriers to request quotations, negotiate costs, and book shipments in line with operational and commercial requirements.
- Proactively troubleshoot in-transit issues, manage exceptions, and provide effective solutions to minimise delays and costs.

**Trade Compliance & Documentation**:

- Prepare and manage all necessary shipping documentation, including Commercial Invoices and Packing Lists.
- Proactively identify and validate documentation requirements for various countries, coordinating with internal and external partners to secure all necessary compliance certificates (e.g., EUR1, COO, Health Certificates, Certificates of Conformity).
- Manage the systematic uploading and archiving of all shipping and compliance documentation for audit and record-keeping purposes.

**Stakeholder Communication & Systems Management**:

- Serve as the central point of communication for all shipment-related enquiries, providing clear and timely updates to internal stakeholders (Supply Chain, Sales & B2B Operations) and external partners (freight forwarders, customs brokers).
- Maintain a high level of data accuracy and integrity through timely and precise updates in the Transport Management System (TMS).

**Experience & Knowledge**:
Strong, practical knowledge of global import/export procedures, customs formalities, and a comprehensive understanding of Incoterms.

Demonstrable experience creating and managing a wide range of shipping and customs documentation. Experience with an international retailer or 3PL is highly advantageous.

**Skills & Attributes**:
**Exceptional Communication**: Proven ability to manage a high volume of correspondence clearly and professionally with diverse, global stakeholders.

**Attention to Detail**: Meticulous approach to data entry and document verification is essential.

**Problem-Solving**: Demonstrated ability to prioritise a demanding workload, manage multiple shipments simultaneously, and proactively solve logístical challenges under pressure.

**Systems Proficiency**: Competent in using Transport Management Systems (TMS) and the MS Office Suite (Excel Pivot Tables, VLOOKUP, SUMIFS, etc).

**Benefits**:
**Career Development**
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

**Enhanced Leave**
- 25 days annual leave plus bank holidays.
- Don't want to work on your birthday? We don't either Enjoy your day off on us
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.

**Wellbeing Support**
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.

**Other Perks**
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.

**THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.