Client Services Administrator

HEAD OFFICE

Client Services Administrator

**Edinburgh | Corporate Fitness & Wellbeing | Permanent | Full time**
**Up to £25,480.00 per annum depending on experience**
**40 hours per week**

We are looking for a Client Services Team member to work at one of our high profile sites in Nuffield Health Gogarburn. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member’s journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

You will support with queries relating to membership, physio, GP, health assessments and personal training and create a professional first impression.

This role will require you to work different shift patterns between 6:00 - 22:00 Monday to Friday with rotational weekend work between 08:30 - 17:00.

**Responsibilities include**:

- Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
- Working as part of a team to ensure customer service levels exceed expectations
- Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
- Management of diaries and client appointments for all departments in the health club.
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Ensuring the daily cashing up and balancing of tills is completed correctly.
- Ensuring the reception area is neat and tidy at all times
- As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team and will be required to be part of a Shift supervisor rota.
- Mandatory first aid training will be provided with the additional opportunity to train and develop as a lifeguard to support our poolside operation.
- To complete monthly KPIs

**Skills/Experience required**:

- Experience in a customer service focused environment
- Outstanding communication and customer service skills
- Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
- A team player with exceptional planning and organization skills with the ability to multi task.
- A RLSS/Highfield Lifeguard qualification would be advantageous. However, full training will be provided if required to support our Lifeguard team.
- Excellent attention to detail.
- Ability to work in a pressurised environment.
- Flexible and ‘can do’ attitude.
- Excellent customer service skills.
- Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
- Lifeguard qualification desirable, training can be provided

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationEdinburgh - Midlothian
- Contract typePermanent
- ReferenceJR0077146

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.