Technical Support Advisor

2 weeks ago


Ipswich, United Kingdom MACREFRESH Full time

**About us**

MacFinder LTD are currently looking to recruit a Technical Support Advisor to work within an enthusiastic and vibrant environment as part of our support team.

We are one of Europe's leading independent and dependable reseller of Apple refurbished systems to businesses and home users via our website, eBay and Amazon.

As a company we are invested into the growth of our employees by offering regular support and new training opportunities to help with your progression.

Successful applicants will ideally have a passion and good understanding of Apple OSX, iOS & hardware.

**The role will include but is not limited to**:

- Signing off repaired items and processing them to our fulfilment team
- Creating order requests for any repairs requiring parts
- Working alongside our technicians to find suitable solutions for customer repairs
- Creating repair orders whilst providing appropriate informative notes
- Booking customer collections via DPD
- Pricing up a chargeable repair and providing the customer with this information
- Assistance with unboxing customer machines
- Providing customers with technical support, diagnosing faults, and providing solutions
- Preparing quotes for chargeable repairs

**Requirements**:

- A good understanding of Apple hardware and how certain software can impact a machine
- Work under pressure and possess admirable organizational skills
- Excellent problem solver and people skills
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Strong written and verbal communication skills

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£25,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ipswich, IP2 8JX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Support: 1 year (preferred)

Reference ID: Technical Support Advisor



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