Customer Support Specialist

7 days ago


Weybridge, United Kingdom Daikin Full time

**Role: Customer Support Specialist**
**Location: Weybridge (Hybrid working option)**
**Salary: Competitive + Bonus + Benefits**
Are you an enthusiastic and energetic Customer Support Specialist looking for your next challenge?
Here at Daikin, you will be the main contact for your account and provide exceptional customer service to Contractors, helping to drive sales and customer retention. If you are from construction/electrical /air conditioning background, this would be a fantastic role for you.
**What’s In It For You?**
Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:

- Managing your own portfolio of accounts
- Work from home on Thursdays and Fridays (after initial 1 month training period)
- Highly competitive annual bonus
- Comprehensive Private Medical Insurance, Health Cash Back Plan, dental insurance and gym discounts
- Employer Contributions to Pension
- Discounted dining card, shopping discounts and social events
- Investment in your training and development to encourage and support your career progression within the company.

**What Will You Be Doing?**
As Customer Support Account Manager, you will build great relationships and trust with customers to deliver excellent service through proactive resolution of queries, follow up and communication in a timely manner.
You will:

- Act as first point of support for customers and take ownership of enquiry resolution
- Liaise closely and work collaboratively with Business Development teams as required
- Take ownership of providing an integrated customer experience across departments
- Qualifying, producing, and proactively following up daily sales and small VRV quotes
- Management of data in CRM relating to accounts, contacts, and other customer data to support reporting.

You will be a confident individual with the ability to build great relationships with customers, be very organised with the ability to multitask and manage several enquiries, possess exceptional communication skills, get involved in team activities and work together as a team or work alone as required.
**Who are we?**
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.



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