Customer Service Team Leader

1 day ago

Glenrothes, United Kingdom Flutter Entertainment Full time

**Job Description**:
**YOUR ROLE IN THE TEAM?**

Paddy's Customer Service Team Leaders are the face of the business We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.

We want all our people to always want to achieve more so when we say progression, we mean it Be BraveMap your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it Don't worry if you've never worked in the betting industry before, we'll give you the knowledgebut it's your attitude that counts Does this sound like you? If so, keep reading

**HOW WE DO IT?**

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

- Responsible for all shop operations including opening and closing procedures
- Taking and processing bets
- Keeping and maintaining shop presentation standards
- Ability to adapt to different situations while still staying completely customer obsessed
- Play by the rules by complying with Social Responsibility duties

**WHATS IN IT FOR YOU?**

Money Baller - Reap the rewards
- **Industry leading pay-rates **. _Why wouldn't you get paid more to do the same job?_
- **Salary Increase after 6 months AND 12 months service **. _PPRewarding punters and employees since 1988._
- **Annual Bonus **. _If we winYou win._
- **20% discount on Flutter Shares.** _Get your ‘Share' of the winn _ings.
- **Refer & Earn scheme **. _Having a friend at work will make you hate your job less._
- **Team Doc** - Healthy worker is a happy worker
- **Maternity & Paternity leave top up.** _This is not paid babysitting._
- **Company Sick Pay scheme (up to 5 weeks).** _Under the weather? Grab Paddy's umbrella._
- **Free eye test & discount on VDU glasses.** _How would you watch sport at work otherwise?_
- **Birthday Day off.** _Happy Birthday to you_
- **Six Free counselling sessions & 24/7 EAP Telephone Support.** _Even we know some benefits don't need a joke..._
- **Craic & Banter **- Working and living your best life
- **Competitions with prizes. **_Who doesn't like a bit of healthy competition?_
- **Lifestyle and Retail discounts (WRKIT).** _You don't always need a bus pass to get discounts._
- **Live sports streamed in shop.** _Horse racing, football, darts, golf. watch it all while at work._
- **Big Christmas and Grand National drinks.** _Who doesn't love watching their manager slide across a dancefloor?_
- **Head Office secondment schemes.** _In case you want to know the business inside and out._

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