Customer Service Administrator

**Position**:Customer Service Administrator
**Location**: Belfast
**Job type**: Full Time, Permanent

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

**The impact you will have**

You will be responsible for delivering world class customer care. Working in a team, responsible for providing administration support for Arjo Customer Service teams including Rental and Service departments. Would you like to work for a big company that feels like a family? Then this role could be for you.....

**Key Duties and Responsibilities**:

- To handle inbound telephone calls and any customer correspondence and deal with accordingly to ensure a swift and effective service is provided to our customers
- To allocate deliveries/collections/swop outs/breakdowns appropriately to ensure the most cost effective use of resource
- To maintain regular contact with field teams regarding daily work activity, location, and job status.
- To review incomplete work daily to ensure that work is rescheduled to hit department SLA’s
- To provide administration assistance and cover where required within the department and to field staff and to maintain relevant support documentation.
- To liaise with customers, engineers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
- To produce ad-hoc reports from legacy systems for both internal and external use.
- To update and maintain spreadsheets for customer data.
- To take full ownership of customer complaints.
- To take full ownership for credits.

**Knowledge/Skills/Experience**:

- Qualifications: Good standard of education including GCSE Maths and English
- Work experience: Preferable to have worked within a similar Customer Service environment
- Previous SAP experience
- The ability to communicate effectively with people at all levels of the organisation
- Be able to work accurately to meet deadlines, follow company standards and procedures
- Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
- Proficient in using Microsoft packages, especially Excel

**What we will offer in return**
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

**Why diversity matters to us**
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

**Job Types**: Full-time, Permanent

**Salary**: £21,984.71 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast, BT3 9LE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 42392