Customer Renewals Advisor

7 days ago

Surrey, United Kingdom Morson Talent Full time

Morson Talent are delighted to be working with our client in the Healthcare sector who require a number of Customer Renewals Advisors to join their contact centre in Staines. As a Renewals Adviser you’ll be on hand to guide existing customers through theirpolicy renewal conversations. It’s not a new business sales role. You’ll speak to existing customers who already recognise the value the business can offer, allowing you to focus on delivering the right outcome and best level of healthcare for them and theirfamilies.

**Responsibilities**:

- Guide our customers through the renewals process, ensuring each customer has a great experience whether it’s the first call of the day or the last
- Take ownership of customer queries, managing them through to resolution
- Diagnose customer needs through effective questioning techniques
- Recommend and upsell tailored products and services to suit individual customer needs
- Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded
Experience
- Previous sales/customer service experience is highly preferred.
- Great interpersonal skills with a genuine passion for customer service and helping others
- The ability to influence and explain complex information in a simple manner
- PC literate, although training will be provided
- An enthusiastic, can-do attitude with a desire to achieve goals

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