Sales Progression Advisor

2 weeks ago

Barking, United Kingdom Eastlight Community Homes Full time

Do you pride yourself on providing a great customer experience?

Join us at Eastlight to become part of the largest Community Gateway Association in the country

We have an exciting opportunity for a Sales Progression Advisor to join our team to assist the Head of Sales in ensuring new home sales are delivered to meet targets and that high standards of customer service are delivered through the sales process.

The Role

Drive exchanges and completions in line with Eastlight KPI's and Business targets.

Be responsible for the progression of the sales from signed off reservation to 28-day exchange and legal completion.

Assimilate accurate information to assist with the preparation of legal documents

Provide detailed information to customers at handover to ensure they are aware of their rights and responsibilities.

About You

You will have

Experience of working in new homes sales for a housing association, local authority or private developer.

Knowledge of the property market, market trends and good awareness of the issues facing customers unable to afford to meet their housing needs in the open market.

Experience in a busy sales environment and of ensuring sales progress smoothly and to target.

Experience of delivering excellent customer service.

Experience using MS Office and industry specific software tools (e.g. Home Match)

Knowledge and experience of home ownership schemes including Shared Ownership, Help to Buy, Equity Loans and Rent to Buy schemes.

Thorough understanding of mortgages and how mortgage assessment is carried out by lenders.

Good knowledge of legislation, financial and legal process and requirements in relation to new home sales.

Strong communication skills, Self-motivation with ability to work independently and as part of a team

A strong commitment to affordable housing, diversity and equality of opportunity.

Our Benefits package (but not limited to)
- Salary of £32,790 per annum

Full time, permanent contract

Hybrid / Home working

Generous Pension Scheme

Employee Assistance Programme

30 days annual leave?+ bank holidays

Trailblazing family leave?(Maternity & Paternity - 12 weeks full pay / 6 weeks half pay)

Childcare allowance scheme

Annual health and well-being grant of £200 per year

Bupa health cash plan, life assurance and gym/leisure membership

Formal qualifications and job shadowing (to develop knowledge and experience across the organisation)

Volunteer days (two days off each year to volunteer with a charity of your choice)

About Eastlight

We are a person-centred, forward-thinking organisation that cares deeply about our customers and our people, with a strong sense of purpose.

We support, develop, nurture, and invest in our people, so they reach their full potential and have the necessary knowledge, skills, and attitudes to add real value.

It’s our people who support the continued development of our homes and communities as places where our customers love to live and Eastlight Community Homes as a place where people love to work.

INDLOW

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