Helpdesk Administrator

MCP Contracting Ltd are a rapidly growing Property Services and Facility Management Company, based in Coatbridge and working across Scotland. We work with a variety of clients ranging from Letting Agents, Property Factors, Retail, Care and many more. Many of our clients are well known brands that are household names.

We are currently looking to add a Helpdesk Administrator to our growing team. This is a fantastic time to join, as a company who has enjoyed sustained growth with many Blue Chip and High-end clients with an order book stretching well into 2026, there has never been a better time to join our team.

The role is office based with the opportunity for Hybrid working. You will be liaising with the engineers on the ground whilst reporting to the director, accounts managers and customers daily to ensure we deliver on our promises. The role requires high attention to detail and the ability to multitask in a fast-paced environment.

You will be undertaking a wide range of administration tasks to ensure the smooth operation of the service department.

**Key Responsibilities**:

- Provide support to the helpdesk team as one of the key contacts for call-out bookings, service bookings, tasks, and queries.
- Work with the engineers to ensure all works are scheduled correctly to deliver effective diary management.
- Ensure all reports and documentation are completed in a timely manner.
- Keeping systems up to date to maintain compliance and accuracy for the customers we support.
- Assist with a broader range of coordination and administration tasks as required to deliver compliance and excellence to the department.
- Manage the phone system with the wider service team to answer, divert, allocate and log phone calls.
- Attend in-house and external training courses when required.
- Assist the director, operations manager and contracts manager with administrative tasks and needs as required for the smooth running of the business.
- Background knowledge in a service-orientated industry or FM role is advantageous.
- Good all-round knowledge and ability of customer telephone support.
- A can-do attitude and the ability to promote the company's core values.
- Strong organisational ability and processes to complete day-to-day tasks under pressure and in a timely manner.
- Ability to manage queries, and complaints and reach resolve while maintaining high levels of customer service.
- Strong computer skills with Microsoft Excel, Word, PowerPoint and Outlook essential.
- Be approachable and informative to all customers and colleagues to deliver customer excellence.

**Salary**: £18,000.00-£24,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Application question(s):
**Experience**:

- Help desk: 3 years (preferred)