Head of Retail

**Head of Retail**

**£46,839 per annum**

**37.5 hours per week**

**Permanent Contract**

**Travel throughout North Yorkshire**

**Closing Date: Noon - Tuesday 3**rd** January 2025**

**Interviews will take place in Harrogate on Tuesday 14**th** January.**
- _

We are seeking a dynamic, forward-thinking and pivotal leader who will spearhead our retail business for our family of services; Herriot Hospice Homecare, Just ’B’ and Saint Michael’s.

This key leadership role will oversee the delivery of £2.8m in retail income in FY 2025/26 and lead our efforts in generating meaningful relationships with our valued customers, donors, partners and those who use our services.

With a current retail portfolio of 15 local charity stores, a furniture enterprise, a new ecommerce Hub, and growing online sales presence, this is your chance to significantly influence our retail function’s direction at an exciting time in our growth.

Our well-known hospice brands and shops mean so much to our local communities, and this is a rare opportunity to truly make your mark, shaping an impactful strategy to power vital care for people who need it most.

You’ll be managing an amazingly passionate team of staff and volunteers, each bringing something unique to their local communities through their stores. Working across the Harrogate, Hambleton and Richmondshire districts, you’ll help drive a fast-paced and responsive retail function with plenty to keep you busy.

With environmental impact key on our charity’s agenda, we’ll looking for a leader who can help us tap into new trends and demands for sustainable fashion. We want to grow our customer base in more audiences while protecting our planet.

What we’re looking for:

- Strong people management skills, motivated by a superb team
- Excellent financial management skills, taking care of a significant retail portfolio
- Experienced in be experienced in lease management and property maintenance to keep our shops performing at their peak
- Skilled in opening successful new charity retail enterprises, as we develop our retail function in exciting new directions
- Commonsense and logical approach with strong organisational skills, responding effectively where every day is different

Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page.

**PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK.**

**Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.**
- 35 days holiday per year (including Bank Holidays, pro-rata)
- Comprehensive Induction Programme
- Refer a friend bonus scheme
- Pension Scheme with an employer contribution of 8%
- Lifestyle discounts and savings
- Cycle to work scheme
- Employee Assistance Programme
- Access to staff support
- Free group life assurance
- Free DBS check
- Free car parking at Crimple House location

Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice make up registered charity North Yorkshire Hospice Care. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes, and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Our Values at Work

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and