Cremations Advisor

**Cremation Advisor / Ash Packer**

**Rosehill Pet & Equine Crematorium, Established in 2019 specialises in pet cremations of small and large companion animals.**

Required to contribute to the smooth running of the Individual Cremation activities of the Company by assisting our customers promptly and efficiently in making arrangements for pet cremations via the telephone or in a one to one situation. Other duties to include packing of pet’s ashes into the requested vessel ready for delivery to/collection by our clients, ensuring a meticulous and caring approach is maintained at all times, attending cremation services and to ensure that customer care, communication and all relevant administrative activities are in line with Company requirements.

To become part of our small and friendly Individual Cremation team you must have:

- A naturally caring and compassionate nature
- Excellent telephone manner
- Good customer facing skills
- A high level of attention to detail
- Aptitude to multitask
- The ability to work in a high pressure environment whilst keeping a positive attitude and a sense of humour
- A good understanding of the English language with neat and clear hand writing
- Ability to work unsupervised
- Computer skills
- Experience of being a pet owner preferred but not essential

What we will offer in return:

- 20 days holiday increasing by one day each year to a maximum of 25 days
- Paid Birthday leave
- Company pension scheme
- Career progression
- Wellbeing focus
- Training
- Long term career within an established business

This is a full time permanent position working 37.5hrs per week, Monday to Friday and Saturday’s on a rota basis.

**Salary**: £20,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Market Drayton, TF9 2JG: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Reference ID: RHPEC0822