Support Administrator
2 weeks ago
**Duties for the Support Administrator role will involve:
- **
- Investigate and resolve queries and exception reporting.
- Carry out all bond checks and action as appropriate
- Update received item details into Next Gen
- Full understanding of the warehouse processes and act as the bridge between the operations team and the warehouse
- Work to strict and time sensitive Standard Operating Procedures and KPI's to ensure compliance
- Complete end to end forwarding activities as the individual role requires for holiday and sickness cover
- Work closely with internal and external customers with a strong focus on customer service and remain in contact with customers and suppliers to maintain relationships.
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required time-frame
- Month end department compliance and cost control
- Assist the Senior Forwarders, Supervisor and Line Manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
**Requirements for the Support Administrator role:
- **
- Previous Administrative experience
- Knowledge of MS Office - Word and Excel
- Excellent communication skills
- Keen and willing to learn
In return for your hard work, our client is offering a competitive salary, on-site car parking, 20 days holiday rising to 25 days after one year service, Life Insurance and Auto enrolment Pension.
The working hours for this role are 9.00am to 5.30pm Monday to Friday.
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