IT Service Owner

5 days ago

Hounslow, United Kingdom La Fosse Associates Full time

La Fosse is working with one of the largest FMCG companies in the world to help recruit a Service Owner. Your role will be 50% service delivery & 50% utilising technical knowledge e.g., communicating with stakeholders regarding technical issues throughoutthe business, both externally and internally.

You will land in a modern environment where you will be given autonomy multiple disciplines across service management and opportunities to progress within this global organisation, including becoming ITIL 4 certified (if not already).

**Location**:Hounslow (Hybrid model) 1 - 2 Days in office

**Remuneration**:£52,000 - £62,000

**Your role as Service Owner**
- As a Service Owner you will be also involved in VIP touch, using SAP analytics, demand and capacity management, plus product development road maps
- You will work closely with outsource provider as they will manage incidents however when issues are high priority the service owner will need to assist and communicate internally
- Manages the day-to-day operations of the services to ensure downtime
- Builds and maintains a complete understanding of the end-to-end service - from design through to components, service providers, interfaces, service levels and processes.
- Manages the risks & compliance for the service, including assessing and approving all operational changes
- Owns and executes Demand and Capacity management for the service
- Established and manages a user group for their service, using this to improve the service

**Ideally to be successful as a Service Owner**
- Customer Service Background/Focus
- Previous Service Delivery Management / Service Ownership or Service Architect experience.
- Has operated in functional or technical roles in or related to SAP
- Highly developed Service Management skills with specific experience of Capacity and/or demand management
- Good working knowledge of Incident, Change, Problem and Event Management processes and concepts
- You will be a personable person able to build relationships with stakeholders

Best wishes,

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