Account Handler

**(Senior) Commercial Account Technician - Portsmouth - ARDDT814939**

Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Commercial Account Handler/Technician or preferably a Senior Commercial Account Handler/Technician who uses their knowledge and experience of the InsuranceIndustry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you’re looking for? Then please, read on

**So, what does the role of a Commercial Account Handler/Technician here involve?**

This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Account Handler/Technicians are excellent at quoting and placing cover when instructed, inviting and bindingrenewals, dealing with mid-term adjustments, broking client requirements within the insurance market and providing assistance in all areas for your Accounts Executive(s) when appropriate.

You will work independently and manage client requirements within the scope of a busy client book that spans all business sectors and classes of commercial insurance. This will include client contact and visits, alongside your Account Executive. There isalso potential to support the management of team members.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more
- Support your Account Executive in all areas with every aspect of managing the client account, including attending client visits with your Account Executive (or independently) where required.
- Being the first point of contact for clients dealing with day-to-day queries.
- Control your own diary system, ensuring all items are followed up by the due dates, particularly in relation to outstanding documentation from clients or insurers, premium payments and continuation of cover.
- Assist, when required, with the Accounts function of the business in carrying out credit control with relevant customers. You will be responsible for ensuring the collection of monies from clients within the Company’s agreed credit period, whilst maintaininggood relationships with those clients and with insurers.
- Check thoroughly all client documentation before dispatch, ensuring queries are raised and amendments completed
- Any duties that may be required by your Line Manager in accordance with the nature of this job and liaison with claims and accounts colleagues.

**What experience do our Account Executives need?**

It’s essential that you have experience gained from within the Insurance Industry in a commercial lines broking role as you will be offering a complete commercial lines experience to existing customers and ideally have a good working knowledge of Acturis.It would be a bonus if you have any relevant qualifications, although we offer plenty of opportunity to gain these once you join us.

**The rest is all about you as a person;**
- Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
- Next, we need you to be proactive, use your initiative, be inquisitive and show us your entrepreneurial spirit to identify opportunities to retain and grow our business.
- An enthusiastic team player, support others, build trust and have a positive outlook, be engaging, collaborative & have the resilience to adapt to whatever changes come your way.
- Be able to challenge difficult tasks/situations and have a practical, forward-thinking outlook.
- Engage active listening skills, be willing to learn and recognise when to ask for support or guidance.
- Always demonstrate integrity, not only is this essential within a financially regulated organisation, it’s also the right way to be.

This is an office-based role for 6 months and once probation is passed, a hybrid working option can be considered. It is a Full Time (35 Hours) and permanent position on offer.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing.Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
- Pension scheme for when you feel it’s time to retire
- 24-hour support for you and your families physical and mental wellbeing
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
- 1 days paid volunteering day to give back to our communities
- Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Finch is part of Ethos Broking, a collection of Brokers that sit within Ardonagh Advisory and are part of The Ardonagh Group which spans the breadth of the insurance sector, powered by our more than 9,000 employees. The diversity of brands and breadth ofproducts and solutions for our customers bring huge opportunity. Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selfto work and reach their full potential.

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

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