Customer Service Specialist with Scheduling Experience

4 days ago

Bury, United Kingdom Field Service Solutions Full time

_**About us**_

We are a growing, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration equipment both in domestic and commercial settings.

We are growing rapidly, which means we are an exciting, fast paced company with a real “family run business” feel. We believe in developing our people, so in return for your commitment and demonstrable hard work, we can offer great opportunities to build a long-term career with very real progression opportunities.
- **The Role and Opportunity**_

As part of our rapid growth, we are looking for Experienced personnel to join our growing Service Desk team. If you have exceptional customer service experience and/or have strong organisational /admin skills then we look forward to receiving your CV.

We are looking for someone that truly wants to make a difference and help shape the future of a growing business, driving continuous improvement, with the following demonstrable qualities:
- Self-motivated
- Good Geographical knowledge through the UK
- Great communication skills, ability to communicate at all levels written and via telephone
- Strong Microsoft experience
- Ability to take the initiative to ensure the best action for the customer
- Dedicated to customer satisfaction
- Attention to detail.
- Team player
- **Responsibilities**_
- scheduling work for 65 strong engineering team
- Telephone answering and logging details on the service management system and CRM.
- Managing customer expectations and keeping them updated at every opportunity
- Managing of the Service Inbox and live chat function
- Case Management and dealing with a delegated task to the end.
- Supporting the other office functions, accounts, remanufacture, Supply Chain
- Personable - Keen to build working relationships with office and field based teams.
- proactive calling to our existing and lapsed customers

**Job Types**: Full-time, Permanent

Pay: £15,000.00-£20,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Microsoft Office: 2 years (preferred)
- Scheduling : 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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