Hotel Receptionist

National Minimum Wage - Based on age group.

**16 Hours per week.**

You will be the first point of contact in the hotel and need to deliver a great level of service at all times. You will be checking guests in and out, assisting with all of their enquiries.

Shifts are 7am until 3.30pm, 2.30pm to 11pm or on occasion 10am-6.30pm.

Casual hours, up to 16 hours per week, 2 days out of 7.

You will be responsible for:

- Taking appropriate action to resolve guest complaints
- Dealing with cash, cheque and card transactions and ensuring that any discrepancies are reported
- Taking calls, enquiries and bookings
- Assisting guests with luggage and showing them to their room
- Ensuring that all charges are correctly posted to guest bills
- Effectively communicating with the team and other departments
- Maintaining a high level of product and service knowledge
- Understanding all systems and programmes
- Being aware of hotel availability and take every opportunity to maximise room sales

To be a successful applicant, you should have customer service experience, preferably within the hospitality industry. You must be flexible and proactive. You must be eligible to work in the UK.

**Job Types**: Part-time, Zero hours contract

Pay: Up to £11.44 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- reception: 1 year (preferred)

Work Location: In person