Customer Operations Team Leader

Learn more about us and the role:Do you want to build your career with a market leading, global organisation operating within the FMCG sector?
Could you be our new Customer Operations Team Leader?
Are you looking for your next challenge and a career in Supply Chain?
- Are you self-motivated and keen to develop in a Company that puts people first?Do you have excellent analytical skills and communication skills, and a key eye for detail?If so, then this could be the role for you
Did we mention that we offer hybrid working too
Samantha is recruiting into her team
We have a fantastic opportunity to join our Customer Operations team, working 30 hours per week and reporting directly to the Supply Chain Analyst.
The role takes day to day responsibility and leadership of a team of Customer Operations Co-ordinators, covering one of our key High Street accounts.
The key areas of responsibility are:

- To provide first class service to our internal and external customers.
- Oversee and understand customer EPOSR models.
- Oversee price set up and ensure correct sign off.
the department that achieves the departmental objectives.
- Provision of account support to NASM and the supervision of operational activities relating to the supply of products to the customer.
- Oversee customer price set up, and action sign off in line with Sarbanes procedures.
- Oversee the EPOSR model in assurance that the team are updating the system as required to maintain the highest levels of in store availability.
- Investigation and resolution of any issues affecting availability and service to the customer.
- Oversee all display changes requested by the customer, to include re-plans and pocket changes, new stores and refits. Ensure checks are administered to maintain accuracy of store displays.
- Co-ordination of all seasonal and everyday activity to ensure projects are implemented accurately and on time.
- Prioritisation of teams’ workload in line with business projects and priorities; updates to the team so they are fully briefed on account activity.
- Provision of updates to the business on account activity for CDS purposes.
- Team training / development / competencies / PDP’s.
- Continually improve on existing processes and drive efficiency within the team.
- Provision of a first class support to merchandisers and/or customers - analysis of Solutions reports to highlight trends and eliminate calls where possible.
- Thorough understanding of the customers, systems, processes and procedures which the team are exposed to.
**Who are we looking for?**
The incumbent will work with all a variety of internal departments to make recommendations and suggest improvements to enhance the teams capabilities and performance.
Ideally educated to HND/HNC level (or equivalent work experience), with proven experience in people management and development (in a customer focused role) and excellent PC skills (a minimum of Intermediate level).
This role is based at our Mill Street site in Dewsbury, West Yorkshire.
**Who we are**

We help make the world a more thoughtful and caring place every single day with our greeting cards and gift dressings created for life’s big events, special occasions and those “saw-this-and-thought-of-you” moments of life. Along with our sister Company JohnSands, we’re part of the American Greetings Corporation, one of the largest privately owned greeting card publishers in the world.
We are the largest direct to retail publisher of greeting cards in the UK - so you’ll find our amazing products just about everywhere
Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.
Among the great benefits of working at UK Greetings are:

- Hybrid Working, work from home and at our Dewsbury head quarters
- Employee Benefits Platform
- Employee Referral Scheme
- Free onsite parking at Head Office sites
- Employee discount shop
- Pension Scheme
- Leadership Development Programmes, Levels 3, 5 and 7
- Online Doctor and Employee Assistance Programme (EAP)
- Employee Recognition scheme

So if you feel like the role ticks all of the right boxes and you would love to be part of a talented team, you’re in the right place
Notes/Brief for Recruitment Team:Who we are Not Specified