Customer Service Assistant

1 week ago

Aberdeen, United Kingdom Mitie Full time

**J**

**Job Overview**

**Benefits Package**
- Employee Shares Scheme
- Pension Scheme
- Extensive Training Package
- Cycle to Work Scheme
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Virtual GP
- Employee Assistance & Counselling
- Working at the Customer Service Desk providing assistance where required
- Handling and distributing of click and collect parcels.
- Assisting the marketing department with Union Square promotions

**Qualifications**
- Providing excellent customer service
- Good communication skills when dealing with the public.
- Knowledge of the Centre and local area.
- Previous Customer Service Experience. desirable.
- Strong interpersonal Skills coupled with a smart appearance.
- Ability to work within a team and on your own.

**Additional information**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Values**:
**Delivering the exceptional, every day**
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise** **to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Behaviours**:

- Knowledge of relevant procedures
- Level of customer Service
- Team Player
- Health and safety awareness and knowledge
- Communication

**Note**

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

**For all internal applicants, please note Terms and Conditions are non-transferable

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