Customer Services

Customer Service Career - Join our successful and friendly Transfers team.

Starting salary between £24,200 - £27,300 (depending on hours, location, skills and experience) plus additional benefits.
- Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200_._

Location: This is a hybrid working role with 50% of your time in the office and 50% at home offering flexibility. (Initially it will be full-time for training - c. 6 weeks).

Allocated shift pattern between:
09:00 - 17:00 Monday - Friday = Standard 35hr week

08:00 - 18:00 Monday - Friday = Standard 40hr week

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.

A bit about the role:
Our customer expert roles include both phone and admin work to help our customers bring their pensions together into one place. We need people that will challenge the status quo and help us shape the future and by joining this team you will be part of a diverse, supportive, and fun-loving community where everyone comes together to deliver great outcomes for our customers and each other.

You will be part of a team which delivers key processes to help customers transfer their pension benefits both to and from Aviva, and you will be passionate about making a difference to customers lives.

Skills and experience we’re looking for:

- Excellent telephony and administrative skills
- Accountability for your customers and the ability to service their needs in a competent, professional, and timely manner
- You will be responsible for ensuring customer’s money is moved safely and in-line with the relevant regulations and internal policies and frameworks, so you will need an eye for detail.
- A positive advocate for your team and the wider area and be a ‘go to/approachable’ person, offering support to others to help our customers.
- The ability to understand our digital methods and how they can make things simple and quick for our customers.

Please note this job role is not sponsorable under the

Home Office points based system.

What you’ll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.- Starting salary between £24,200- £27,300 (depending on hours, location, skills and experience) _Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200_- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme- Brilliantly supportive policies including parental and carer’s leave- Flexible benefits to suit you, including sustainability options such as cycle to work- Make a difference, be part of our- Aviva Communities
- and use your 3 paid volunteering days to help others- We take your wellbeing seriously with lots of support and tools

Take a look

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Aviva is for everyone:
We’re inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

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